Terms and Conditions

  1. The Product Guide

    Details on the operation of the Beam UAE Products can be found on our website at https://beamuae.app

  2. Definitions

    In this Agreement:
    Agreement means this agreement and its schedules, together with any policies and documents that are incorporated by reference;
    Beam UAE Account means the account you open with us;
    Beam UAE Account Holder means a person who has opened and holds an account with us for use of the Beam UAE Products;
    Beam UAE Credits means redeemable credits (sold by Beam at face value) to be purchased from Beam by Beam UAE Account Holders and which are immediately redeemed by the Participating Outlet against goods and services of the Participating Outlet;
    Beam UAE Loyalty Credits means credits assigned to the Beam UAE Account Holder free of charge by Beam on the terms and conditions specified by the Participating Outlet as a reward for customer loyalty in purchasing the goods and services of the Participating Outlet;
    Beam UAE Discounted Credits means redeemable credits (sold by Beam at a discount to face value of the relevant credit) to be purchased from Beam by Beam UAE Account Holders and which are capable of being redeemed (at face value) against goods and services of the Participating Outlet;
    Beam UAE Products mean Beam Credits, Beam Discounted Credits, Beam Loyalty Credits, and/or Beam Vouchers available through your Beam UAE Account application loaded on your mobile phone and/or your other wireless devices;
    Beam UAE Transaction means buying goods and services from a Participating Outlet and paying for such goods and services using the Beam UAE Products;
    Beam UAE Vouchers means vouchers in respect of specific goods and services offered for sale by the Participating Outlet which vouchers are sold by Beam and are capable of redemption against the specific goods and services of the Participating Outlet to which they relate;
    Beam UAE , we , us and our means Beam Portal LLC, a limited liability company incorporated under the laws of the United Arab Emirates, whose registered address is located at U-Bora Tower 2, Office 904, Al Abraj Street, Business Bay, Dubai, United Arab Emirates, PO Box 379169, +97143621922 (or as the case may be, its successors in title 1and assigns from time to time);
    Chargeback means when the financial institution or payment services provider which issues or supports a Payment Method linked to the Beam UAE Account Holder’s Beam UAE Account for purposes of undertaking Beam Transactions determines that the amount sent should be reversed or returned. The decision for a Chargeback is made independently by the financial institution or payment services provider which issues a Payment Method. We are bound to follow the instructions of that financial institution or payment services provider;
    Credit Card means a credit card designated by MasterCard or Visa as a MasterCard or a Visa card, (or a credit card of other credit card organizations that may be accepted by us from time to time);
    Debit Card means a debit card designated by MasterCard or Visa as a MasterCard or a Visa card, (or a debit card of other debit card organizations that may be accepted by us from time to time);
    Nominated Card means the Credit Card and/or Debit Card that you link to your Beam UAE Account;
    Nominated PayPal Account means the PayPal Account that you link to your Beam UAE Account;
    Participating Outlet means retail or other outlets in the UAE which have agreed to be participating outlets for payments for goods and services to be made through redemption of Beam UAE Products;
    Payment Method means the Nominated Card, Nominated PayPal Account or any other payment method offered or accepted by Beam UAE from time to time;
    PayPal Account means an internet-based online payment account maintained by you with PayPal (Europe) Sarl & Cie, SCA or any affiliated entities elsewhere in the world which are part of the PayPal organization and which provide online payments solutions under the PayPal brand;
    Primary Login means the individual or entity who opened and registered the Beam UAE Account;
    Prove Your Identity means the process we undertake to verify your identity in connection with our obligations under the anti-money laundering, counter-terrorism financing laws and “know your customer” requirements. This process may require us to obtain information and documentation from you;
    Reversal means when we place a hold on Beam Transactions through your Beam UAE Account when a financial institution or payment services provider which issues or supports a Payment Method reverses a payment it believes to be fraudulent;
    Secondary Login means the individual(s) selected by the Primary Login to have access to the Primary Login’s Beam UAE Account; and You and your means any Beam UAE Account Holder using our Beam UAE Products (including a Primary Login and his/her designated Secondary Login(s).

  3. Interpretation

    In this Agreement, unless the context requires otherwise:

    1. Unless the context otherwise requires, words in the singular shall include the plural and in the plural shall include the singular;
    2. Unless the context otherwise requires, a reference to one gender shall include a reference to the other genders;
    3. the headings are used for convenience only and do not affect the interpretation of this Agreement;
    4. other grammatical forms of defined words or expressions have corresponding meanings;
    5. a reference to a document includes the document as modified from time to time and any document replacing it;
    6. the word "person" includes a natural person and any body or entity whether incorporated or not;
    7. a reference to all or any part of a statute, rule, regulation or ordinance includes that statute, rule, regulation or ordinance as amended, consolidated, re-enacted or replaced from time to time; and
    8. wherever "include" or any form of that word is used, it must be construed as if it were followed by "(without being limited to)".
  4. Severability

    If any provision or part-provision of this Agreement is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of this agreement.

  5. Whole Agreement

    This Agreement and the documents it incorporates detail the entire understanding between us concerning its subject matter and supersede any other terms and conditions previously published by us and any other representations or statements made by us to you, whether oral, written or otherwise.

  6. How this Agreement works
    1. This Agreement is a contract between you and Beam UAE setting out the terms and conditions which apply to your purchase and use of our Beam UAE Products.
    2. You will be taken to have accepted this Agreement by selecting the appropriate “agree” option on the product menu using your mobile telephone or other mobile device or when you purchase or when you use any of our Beam UAE Products, whichever occurs first.
    3. Each time you purchase or use our Beam UAE Products, you confirm your agreement to be bound by this Agreement.
    4. If you do not want to be bound by this Agreement, you must stop using our Beam UAE Products. The Agreement will continue to apply to your previous use of our Beam UAE Products.
  7. Amendments to this Agreement
    1. We may amend this Agreement at any time, for example if we change the functionality of our Beam UAE Products or as may become necessary or as required by law.
    2. We will post any revised version of this Agreement on our website. The revised Agreement will take effect as soon as we have posted any revised version of this Agreement on our website.
    3. By continuing to use the Beam UAE Products after any amendments to this Agreement in accordance with this section 5, you agree to abide by and be bound by any changes. If you do not agree with any changes we make to this Agreement, you may terminate this Agreement at any time and stop using the Beam UAE Products.
  8. No warranty
    1. We will use reasonable commercial efforts to ensure that Participating Outlets undertake the redemption of Beam UAE Products in exchange for goods and services sold by the Participating Outlets. We will use reasonable efforts to ensure that transactions settled using Beam UAE Products are processed in a timely manner, but we make no representations or warranties regarding the amount of time needed to complete processing because settlement of Beam Transactions is largely dependent upon many factors outside of our control, such as delays in the banking system or the settlement processes of the relevant card organizations, authorizing banks and other supported payment channels.
    2. You acknowledge that access to your Beam UAE Account application may be interrupted or otherwise affected by factors beyond our control such as telecommunications network malfunctions and that, for this reason we cannot guarantee continuous and uninterrupted access to your Beam UAE Account at all times.
  9. Transfers or Assignments
    1. You may not transfer or assign any rights or obligations you may have under this Agreement to any third party.
    2. Nothing in this Agreement shall prevent or restrict us from assigning any of our rights or obligations under this Agreement.
  10. Opening a Beam UAE Account
    1. To open a Beam UAE Account, you must provide us with the information requested and ensure that the information you provide us is correct at all times.
    2. You authorize us, directly or through third parties, to make any inquiries we consider necessary to Prove Your Identity. This may include ordering a credit report, performing other credit checks and verifying the information you provide against third party databases.
    3. By opening a Beam UAE Account, you agree that your Credit Card or Debit Card may be charged a nominal amount for identification verification purposes.
  11. Your Obligations when you open a Beam UAE Account with us
    1. If you open and hold a Beam UAE Account with us, you must:
      1. pay any fees associated with your use of our Beam UAE Products and your Beam UAE Account;
      2. ensure that any information about you, including your contact details, is true, accurate, current and complete and if your information changes, you must update your information through our Website;
      3. if requested by us, provide to us in a timely manner, all documentation relating to your identity or authority to operate your Beam UAE Account (including Secondary Logins);
      4. not use your Beam UAE Account or our Beam UAE Products for any unlawful, fraudulent or improper activity;
      5. cooperate fully with us to investigate any suspected unlawful, fraudulent or improper activity on your Beam UAE Account;
      6. be aware of and pay any taxes that apply to the payments you send; and
      7. not allow others to use your Beam UAE Account (except for authorized Secondary Logins).
    2. You authorize us to disclose your Beam UAE Account profile and purchase behavior information to Visa, MasterCard and American Express, PayPal, any relevant third party payment processor and any other supported card organization or payment channels and to regulatory authorities and security agencies anywhere in the world for the purpose of eliminating fraud and illicit behavior.
    3. When using our Beam UAE Products, you must not:
      1. provide us with false, inaccurate or misleading information;
      2. act fraudulently or be involved in the purchase of counterfeit or stolen items or items which are unlawful under applicable laws;
      3. transmit any computer viruses or malicious code (Trojan horses, worms, time bombs, cancelbots, Easter eggs) that may damage, interfere with, surreptitiously intercept or expropriate any customer data or, personal information, or may interfere in the provision of our Beam UAE Products or our customers’ affairs;
      4. create liability for us or cause us to lose (in whole or in part) the services of our suppliers;
      5. allow anyone else to have or use your Beam UAE Account passwords; or
      6. use, or attempt to use, our Beam UAE Products for purposes other than making payments in respect of Beam Transactions and managing your Beam UAE Account, including but not limited to tampering, hacking, modifying or otherwise corrupting the security or functionality of our Beam UAE Products.
  12. Waiver
    1. Our failure or delay to act with respect to a breach by you or others does not waive our right to act with respect to subsequent or similar breaches. No failure or delay to exercise any right or remedy provided under this Agreement or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy.
    2. If you grant permission to a third party to take specific actions on your behalf, or access particular information about your Beam UAE Account, either through your use of the third party’s product or service, or otherwise, you acknowledge that we may disclose the information about your Beam UAE Account that is specifically authorized by you to this third party. You also acknowledge that granting permission to a third party to take specific actions on your behalf does not relieve you of any of your responsibilities under this Agreement.
    3. Further you acknowledge and agree that you will not hold us responsible for, and will indemnify us from, any liability arising from the actions or inactions of this third party in connection with the permissions you grant.
  13. Purchase and Redemption of Beam UAE Products
    1. You may use your Beam UAE Account to purchase Beam UAE Products to be redeemed for goods and services from Participating Outlets in connection with Beam Transactions.
    2. The process for doing so will involve you using the Beam service to send an instruction to Beam (either via the Beam mobile phone application, the Beam 6website or otherwise as Beam may permit). Beam Credits will then issue to you by Beam at the point of sale in the amount of the proposed purchase from the Participating Outlet and such credits will then be immediately redeemed by the actual purchase from the Participating Outlet.
    3. By using your Beam UAE Account to purchase goods and services at the Participating Outlet, you are agreeing to:
      1. use your Beam UAE credits in the requisite amount to satisfy the value of the relevant goods and services which you purchase from the Participating Outlet and;
      2. the immediate redemption of the Beam Credits from your Beam UAE Account (which are accepted only by the Participating Retailer in return for goods and services).
    4. In order to purchase any of the Beam UAE Products, you need to choose a payment method of your choice.
    5. You agree and acknowledge that your Beam UAE Account is designed to facilitate the taking of payment by Beam UAE from your Payment Method for any purchases of Beam UAE Products (but excluding Beam Loyalty Credits which are granted to you by the relevant Participating Outlet) which you make.
    6. You acknowledge that your order for purchase of Beam UAE Products is only deemed accepted by Beam UAE when we have received an authorization from your Payment Method for payment in respect of the Beam UAE Products you have ordered.
    7. All Beam UAE Products purchased will remain the property of Beam UAE until we have received payment in full from you for those products. If we do not receive a payment authorization in respect of your Payment Method for the relevant Beam Transaction proposed to be undertaken we will not process your order.
    8. You agree and acknowledge that once we have received an authorization for payment from your Payment Method for purchases of Beam UAE Products you may not revoke your order or withdraw it.
    9. Delivery of Beam UAE Products you have purchased from the relevant Participating Outlet will be made through a message sent to your mobile device.
    10. You acknowledge and agree that all risks relating to any of our Beam UAE Products shall vest in you from the time you open the Beam UAE Account. We shall not be liable to any loss or damage that you may incur by having the Beam UAE Account.
    11. If the Participating Outlet refuses or fails to honor any Beam UAE Products presented by you for redemption (other than for illegality or fraud or any other grounds permitted hereunder or under any other terms of sale between you and 7the Participating Outlet) you must notify us in writing within no later than seven (7) days of the refusal.
    12. Upon receipt of notice as aforesaid, we will liaise with the Participating Outlet to seek to obtain a resolution of the matter and to have the Beam UAE Products redeemed by the Participating Outlet. If despite our intervention as aforesaid the Beam UAE Products are still not redeemed after presentation by you to the Participating Outlet, then we will refund the amount paid in respect of the relevant Beam UAE Products which have been dishonored as aforesaid (up to the amount of the Beam UAE Products that was sought to be redeemed).
    13. Any such refund shall be made in accordance with clause 14 below.
    14. You confirm and agree that our liability to you for any Beam UAE Products which the Participating Outlet refuses to honor as aforesaid shall be limited to the refund of the relevant amounts as aforesaid and that upon such refund we shall stand fully released from any and all claims arising from such dishonor of the Beam UAE Products by a Participating Outlet.
  14. How Redemption of Beam UAE Products for Goods and Services is done
    1. When you redeem Beam UAE Products in exchange for goods and services, we will, upon the checkout process for the Beam Transaction, send a request for authorization to your Payment Method. Once an authorization of payment has been received from your Payment Method, we will be entitled (whether directly or through our nominated third party payments processor and without further recourse to you) to:
      1. debit funds on your behalf from your applicable Payment Method; and
      2. transfer the funds to ourselves according to the checkout instructions and subject to this Agreement.
    2. We confirm that no payment shall be taken from your Payment Method in respect of Beam Transactions for which Beam Loyalty Credits are redeemed.
  15. Refunded Payments
    1. We acknowledge that in certain circumstances as permitted by the terms of your Payment Method, you may be entitled to a reversal of the payment in respect of Beam Transactions.
    2. Where you are entitled to a payment reversal, the funds in respect of such reversal of payment will be returned within five business days of receipt by Beam of the amount of the reversal from the Participating Outlet or, as the case may be, within five business days of the dishonor of the Beam UAE Products by the Participating Outlet following intervention by us as contemplated in clause 12.11 above.
    3. Refunded payments are returned to the relevant Payment Method from which they were received and we shall be under no obligations to make cash refunds or refunds by other means.
  16. Closing your Beam UAE Account
    1. We may close your Beam UAE Account at any time, for any reason, including but not limited to a breach of this Agreement. We will provide you with notice by email or through alerts on your mobile device of at least three business days prior to closing your Beam UAE Account.
    2. When your Beam UAE Account is closed, we will remain under an obligation to honor any pending Beam Transactions and shall use our reasonable endeavors to procure that the Participating Outlets honor
      1. any valid Beam UAE Products purchased by you; and
      2. any payment reversal transactions pending as at the date of the account closing, but you acknowledge that we have no obligation to sell any new Beam UAE Products or honor or complete any new Beam Transactions in respect of your Beam UAE Account.
    3. You will remain liable for all obligations related to your Beam UAE Account even after your Beam UAE Account is closed.
    4. The following clauses will survive any termination or expiry of this Agreement: clause 10.3. - Prohibited Activities using our Beam UAE Products; clause 16 – Intellectual Property; clause 19 – Governing law and Dispute Resolution; clause 20 – Notices; clause 21 - Release; clause 22 – Limitation of Liability; and clause 23–Indemnification
  17. Termination
    1. We reserve the right to terminate this Agreement at any time, including when
      1. We cease the settlement of transactions of any card organization or other payment channel;
      2. If we cease our business operations;
      3. If we lose or fail to obtain any licenses, permits or authorizations that are necessary for undertaking the Beam UAE Products.
    2. We shall not be liable to you for any direct or indirect losses, claims, damages, fees, liabilities, costs or expenses suffered or incurred by you and resulting from such termination.
  18. Our Intellectual Property
    1. You acknowledge that in the course of using the Beam UAE products, you may use products, materials and methodologies proprietary to us or our Affiliates.
    2. You acknowledge and undertakes that you shall have no rights in those proprietary products, materials and methodologies whether under this Agreement or otherwise.
    3. All Intellectual Property Rights shall belong exclusively to us (or such Affiliate of Beam UAE as we may direct) and shall vest in us (or such Affiliate of Beam UAE as we may direct) unconditionally and immediately.
    4. This Clause 17 shall remain in full force and effect notwithstanding any termination or expiry of this Agreement.
  19. License
    1. You agree to grant us a nonexclusive, worldwide, royalty-free, perpetual, irrevocable, sub licensable right to exercise the copyright, publicity, and database rights (but no other rights) you have in your information, in any media so we may adequately provide our Beam UAE Products to you.
    2. If you are using any Beam software that you have downloaded to your mobile phone or other device, or other platform, then we grant you a revocable, non-exclusive, non-transferable license to use our software in accordance with this Agreement and any documentation provided by us from time to time in relation to the use and integration of such software.
    3. This license grant includes the software and all updates, upgrades, new versions and replacement software for your personal use only.
    4. You may not rent, lease or otherwise transfer your rights in the software to a third party.
    5. You must comply with the implementation and use requirements contained in all Beam UAE documentation accompanying our Beam UAE Products. If you do not comply with our implementation and do not use our requirements, you will be liable for all resulting damages suffered by you, Beam UAE and third parties.
    6. You agree not to alter, reproduce, adapt, distribute, display, publish, reverse engineer, translate, disassemble, decompile or otherwise attempt to create any source code which is derived from the software.
    7. You acknowledge that all rights, title and interest to our software and any other elements of intellectual property in connection with the Beam UAE Products are owned by us.
    8. Any third party software application you use in connection with the Beam UAE Products is subject to the license you agreed to with the third party that provides you with this software.
    9. We do not own, control nor have any responsibility or liability for any third party software application you elect to use in connection with the Beam UAE Products.
  20. Governing Law and Dispute Resolution
    1. This Agreement shall be governed by the federal laws of the United Arab Emirates and the laws of the Emirate of Dubai. If a dispute arises between you and Beam UAE, our goal is to provide you with a means of resolving the dispute quickly. Accordingly, you agree that any controversy or claim at law or equity that arises out of this Agreement or our Beam UAE Products will be resolved in accordance with one of the subsections below, or as otherwise mutually agreed upon in writing. Before resorting to these alternatives, we strongly encourage you to first contact us directly to seek a resolution.
    2. Disputes between you and Beam UAE and disputes between you and the Participating Outlet in connection with the refusal by the Participating Outlet to honor Beam UAE Products must first be reported to the Customer Support online on our website or by calling our Customer Support helplines. Hours of operation for Customer Support can be found via our website.
    3. All claims against Beam UAE arising in connection with this Agreement shall be time-barred six (6) months after you have learnt or ought to have learnt of the circumstances giving rise to the claim.
    4. If disputes between you and Beam UAE reported as aforesaid are not resolved within thirty days of their reporting, then either party may refer the dispute to arbitration under the Dubai International Arbitration Centre DIAC Rules (the Rules), which Rules are deemed to be incorporated by reference into this clause. The dispute shall be resolved by a single arbitrator. The seat of arbitration shall be Dubai. The language to be used in the arbitral proceedings shall be English.
  21. Notices
    1. You agree that this Agreement and any other agreements, notices or other communications regarding your Beam UAE Account and/or your use of our Beam UAE Products may be provided to you electronically and you agree to receive all such communications from us in electronic form. These communications will be sent to your email address. You can print a copy of any communications and retain it for your records. We reserve the right to provide communications in paper format, but assume no obligation to do so.
    2. Except as explicitly stated otherwise, any notices to us should be given by mail or email to: Beam UAE Limited, U-Bora Tower 2, Office 904, Al Abraj Street, Business Bay, Dubai, United Arab Emirates, PO Box379169, or support@beamwallet.me
    3. Notices are deemed as received at 1 pm on the next business day in Dubai after transmission, unless the sending party is aware that the electronic communication was not received.
    4. Alternatively, we may give you notice by mail to the address you have provided to us. In such case, notice shall be deemed given upon signature of a delivery receipt.
  22. Release
    1. Whilst Beam UAE acknowledges liability for the Beam UAE Products in accordance with the terms of this Agreement, you acknowledge that the Participating Outlet (and not Beam UAE) is the seller of any goods and services purchased by you by way of redemption of Beam UAE Products and that therefore the Participating Merchant (and not Beam UAE) is fully and solely responsible and liable for any and all injuries, illnesses, damages, claims, liabilities and costs you may suffer in connection with the delivery, non-delivery or use of such goods and services.
    2. You hereby release us, our employees, officers, shareholders, agents and directors from any and all claims, demands and damages (actual and consequential) of every kind and nature arising out of or in any way connected with the goods and services purchased from a Participating Outlet.
  23. Limitation of Liability
    1. We will not be liable for lost profits or any special, incidental or consequential damages arising out of or in connection with our Beam UAE Products, or this Agreement (however arising, including for negligence or for any unauthorized use or damage as a consequence of any other person accessing your Beam UAE Account).
    2. In any event, our liability, and the liability of our directors, officers, employees, shareholders and suppliers, to you or any third parties in any circumstance is limited to the amount received by us from your Payment Method in respect of the Beam Transaction which is the subject of the dispute.
    3. We are not responsible for losses incurred by you as a result of your negligence, including the use of your Beam UAE Account by any person not authorized by you or otherwise arising as the result of your failure to protect your passwords.
  24. Indemnification
    1. You agree to indemnify and hold us, our shareholders, officers, directors and employees harmless from any claim or demand (including legal fees) made or incurred by any third party due to or arising out of your breach of this Agreement or the documents it incorporates by reference, or your violation of any law or of the rights of a third party relating to your use of our Beam UAE Products.
    2. You also agree to hold us, our shareholders, officers, directors and employees harmless from any losses or other damage whatsoever incurred as a direct or indirect consequence of access to your Beam UAE Account by any unauthorized logins and you agree to indemnify us for any harm that arises as a direct or indirect consequence of such other logins accessing your Beam UAE Account.